To all of our customers,
The well-being of our customers; our associates and our staff is our absolute priority, and you can be absolutely assured that we have taken all of the necessary precautions to achieve this.
All of our employees are fully aware of the current requirements and are following our Covid – 19 policy to protect you and our staff.
Every morning, our Delivery Teams and our Service Technicians check their temperatures before they leave home.
Customer-facing staff then send the results by text to the company so that we know our employees are safe to work and to visit our customers.
Assessments are now available remotely, using easily accessible technology such as WhatsApp and Zoom. We can arrange for video group consultations involving up to 4 persons. Often this will include the use of equipment that will be set up and operated as part of the consultation. Please call 0800 834654 to book an appointment.
The equipment that we provide is vital in ensuring that our customers can remain independent at home and can avoid residential care settings. For example, by using the Rotoflex Bed it is likely that less external help will be needed to help with bed transfers and therefore the risks of spreading the Covid virus are massively reduced.
Remember that the Government recommended 2 metre distancing is for those not wearing PPE, so with this extra protection we are working very safely.
These are our PPE measures in place to keep you and our employees safe:
- A protective mask that is P3 classification (P3 offers the highest filtration effectiveness and retains about 99.95% of particles)
- Latex protective gloves.
- Protective overalls for clothing.
- Protective covers for shoes.
- Face visors.
- Dettol type wipes to wipe down all surfaces that we have been in contact with.
- Alcohol-based hand gels used between each customer contact.
Additionally, our staff will wash their hands before and after every customer contact.
When we arrange to visit your home for an assessment or for a delivery/service call, we will ask you detailed questions to establish if there is any risk to you or to us. We will not take any risks that affect the health of our clients or our staff.
We will be following developments on a daily basis with intense scrutiny. Things are changing very quickly and we will adapt and comply fully with the advice given by the experts.
If you have any further questions, please contact us or call Freephone: 0800 834654
As suppliers of medical devices and assistive technology, we are providing a vital and essential service and will be able to continue to operate safely. We are recognised as an essential supplier and have the backing of the NHS and the BHTA and the major charities that we work with.
We would also like to take this opportunity to thank you for your continued support and loyalty.
The Theraposture Team
Stay safe, stay well and stay independent!
Updated: April 15, 2020, 2.34pm
Our Commitment to You